Farfetch, a renowned global online fashion marketplace, experienced rapid growth that necessitated the expansion of its headquarters. To accommodate this growth, Farfetch planned a strategic move from its bustling Santa Monica location to a new, expansive 25,000 SQ FT office space in Downtown Los Angeles at The Bloc. This relocation involved the intricate logistics of transporting and installing over $200,000 worth of furniture from international vendors, posing significant challenges that required expert management.

The Challenge

As Farfetch prepared for its significant relocation, the company faced several logistical hurdles:

• International Deliveries: Coordinating the arrival of furniture from vendors in Vietnam and the UK, involving more than 12 deliveries.

• Storage and Warehousing: Safely storing the high-value furniture during transit and before installation.

• Installation Logistics: Managing the on-site installation process in a timely and efficient manner.

• Liability Concerns: Addressing potential liability and warranty issues associated with large-scale furniture installations.

• Project Complexity: Ensuring clear communication, adherence to budget constraints, and maintaining project timelines amidst unforeseen delays in factory production.

Due to the complexity and scale of the project, Farfetch struggled to find a reliable vendor representative capable of handling the logistics, warehousing, and installation efficiently, making the relocation process a potential liability.

The Solution

Enter CPM One Source, a leader in managing intricate relocation and furniture installation projects across the United States. CPM One Source provided a comprehensive solution tailored to Farfetched’s needs:

• Expert Project Management: Jane Shin, CPM’s dedicated Project Manager, spearheaded the initiative, ensuring seamless coordination between international vendors and Farfetched.

• Efficient Logistics Handling: CPM managed the receipt of furniture shipments from Vietnam and the UK, overseeing storage in their secure warehouse until installation.

• Strategic Scheduling: Anticipating and mitigating delays from factory production, CPM strategically spaced out deliveries to align with installation schedules, minimizing downtime.

• Liability Management: With extensive experience in handling large-scale projects, CPM alleviated liability concerns, ensuring all installations met warranty and safety standards.

• Clear Communication: Maintained transparent and continuous communication with all stakeholders, keeping the project on track and within budget.

Implementation

CPM One Source executed the project with precision and efficiency:

• Timely Installation: Successfully installed all furniture for 120 employees, ensuring that the new workspace was operational as planned.

• International Coordination: Managed 12 deliveries from Vietnam and the UK, ensuring each shipment was securely stored and ready for installation.

• Comprehensive Logistics Management: Handled every aspect of the logistics process, from receiving international shipments to the final installation at Farfetched’s new headquarters.

• Collaborative Workspace Setup: Facilitated the creation of a collaborative and engaging workspace that aligned with Farfetch’s vision for employee culture and productivity.

Results

The collaboration between Farfetch and CPM One Source resulted in a smooth and efficient relocation process:

• Successful Relocation: Seamlessly moved 125 employees from Santa Monica to the new Downtown Los Angeles office without significant disruptions.

• Efficient Furniture Installation: Managed the delivery and installation of over $200,000 worth of international furniture, ensuring high-quality setups for all workspaces.

• Enhanced Workspace: Established a collaborative and engaging environment that fostered employee culture and productivity from day one.

• On-Time Completion: Overcame production delays and logistical challenges to ensure that Farfetched was fully operational in its new location within the planned timeline.

Testimonial

“With the size of this delivery and installation project, the liability and unknown variables were daunting. CPM One Source provided the expertise and reliability we needed to make our move seamless and efficient. Their strategic approach and dedication ensured that our new headquarters was up and running smoothly, allowing us to focus on our growth and employee satisfaction.”

— Anthony, Farfetch Workplace Manager

Conclusion

CPM One Source demonstrated exceptional capability in managing Farfetch's complex relocation and furniture installation needs. Through expert project management, efficient logistics handling, and strategic implementation, CPM ensured a smooth transition to Farfetch's new headquarters, supporting the company’s continued growth and fostering a productive work environment.

For more information on how CPM One Source can assist with your relocation and furniture installation projects, contact us.